Question 1

How should I store frozen feeder mice?

Accepted Answer

Storage Guidelines: 1. **Temperature**: Keep freezer at 0F (-18C) or below 2. **Location**: Store in back of freezer (consistent temp) 3. **Packaging**: Keep original sealed or use airtight containers 4. **Organization**: Label with date, oldest first Shelf Life: - 3 months: Standard freezer - 6 months: Deep freezer - Beyond 6 months: Quality may decline Never refreeze once thawed.

Question 2

What if my order arrives thawed or damaged?

Accepted Answer

We guarantee safe delivery or your money back. **If Order Arrives Thawed:** 1. Do NOT feed thawed mice 2. Take photos of packaging and product 3. Contact us within 24 hours 4. We ship replacement immediately 5. Full refund or credit available **If Order Arrives Damaged:** - Take photos of damage - Note on delivery receipt (if possible) - Contact us within 48 hours **Our Promise:** We use premium packaging rated for 72 hours. In the rare event of shipping issues, we make it right every time. Customer satisfaction is our priority.

Question 3

What size feeder mouse does my snake need?

Accepted Answer

Snake Size Guide: **Hatchling/Small (under 100g):** - Pinkie (1-2g) or Fuzzy (3-5g) - Feed every 5-7 days **Juvenile (100-500g):** - Fuzzy to Hopper (3-9g) - Feed every 7-10 days **Adult (500g-2kg):** - Weaned to Adult (10-25g) - Feed every 10-14 days **Large Adult (2kg+):** - Adult mice to small rats (25-200g) - Feed every 14-21 days Rule: Prey should be ~10-15% of snake's body weight. When in doubt, size up slightly - snakes can handle larger meals.

Question 4

What is the minimum order quantity?

Accepted Answer

Minimum Order Quantities by Product: | Product | MOQ | Notes | |---------|-----|-------| | Pinkie Mice | 100 | Our most popular starter size | | Fuzzy Mice | 100 | Great value bulk option | | Hopper Mice | 50 | For medium reptiles | | Weaned Mice | 50 | Transitional size | | Adult Mice | 25 | Large portions | | Adult Rats | 10 | For large reptiles | Mix and match products to reach MOQ. Contact us for smaller sample orders.

Question 5

What areas do you ship to?

Accepted Answer

We ship worldwide to over 50 countries. Our primary markets include North America (USA, Canada), Europe (UK, Germany, France, Spain, Italy), Southeast Asia (Thailand, Singapore, Malaysia, Indonesia), and Australia. Shipping costs and delivery times vary by location. Contact us for a shipping quote to your specific address.

Question 6

Do you offer refunds or returns?

Accepted Answer

Return Policy: **Acceptable Returns:** - Wrong item shipped (our error) - Product quality issues - Damaged packaging (documented) **Return Timeframe:** - Must request return within 48 hours of delivery - Unopened, original packaging only - Customer pays return shipping **Non-Returnable:** - Opened products - Thawed/spoiled items - Items past expiry - Customer error orders **Refunds:** - Processed within 5-7 business days - Original payment method - Or apply as store credit Contact our support team for any quality concerns - we want to make sure your reptiles are fed safely.

Question 7

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes! We offer significant discounts for volume orders: - **500+ units**: 10% discount - **1,000+ units**: 15% discount - **5,000+ units**: 20% discount - **10,000+ units**: Contact for custom pricing For regular breeders, we also offer: - Monthly subscription plans - Credit terms (Net-30) - Priority fulfillment - Dedicated account manager Contact our sales team for a custom quote based on your volume needs.

Question 8

What is the best way to thaw frozen feeder mice?

Accepted Answer

Safe Thawing Methods: **Recommended: Refrigerator Thawing** - Place mice in refrigerator 12-24 hours before feeding - Keep in sealed bag to prevent drying - Use within 24 hours of thawing **Quick Thaw (emergency only)** - Place sealed bag in room temperature water - Change water every 30 minutes - Feed immediately after thawing - Never use microwave - causes uneven heating **Never:** - Thaw at room temperature for extended periods - Refreeze thawed mice - Leave thawed mice unrefrigerated

Question 9

How is the frozen packaging maintained during shipping?

Accepted Answer

We use professional-grade cold chain packaging: 1. Flash-frozen mice at -40C 2. Vacuum-sealed inner packaging 3. Thick styrofoam coolers 4. Dry ice rated for 72 hours 5. Weather-resistant outer boxes This ensures your order arrives frozen solid, even in summer months. We monitor weather conditions and adjust packaging as needed.

Question 10

What are your shipping costs?

Accepted Answer

Shipping costs depend on your location and order size. We offer: - Free shipping on orders over $500 (USA mainland) - Flat rate $25 for orders under $500 (USA) - International shipping calculated at checkout - Expedited shipping available for urgent orders Contact us for a custom shipping quote for large orders or international destinations.

Question 11

How long can I keep frozen feeder mice?

Accepted Answer

Frozen feeder mice maintain optimal quality for: - **2-3 months**: Best quality, maximum nutrition - **3-6 months**: Still excellent, minor quality decline - **6-12 months**: Acceptable but some nutrient loss - **Beyond 12 months**: Not recommended Pro Tips: - Rotate stock (FIFO - First In, First Out) - Write purchase date on packaging - Portion into meal-sized batches before freezing - Consider vacuum sealing for longer storage

Question 12

What payment methods do you accept?

Accepted Answer

We accept: **Online:** - Credit Cards (Visa, Mastercard, American Express) - PayPal - Apple Pay / Google Pay **Bank Transfer:** - Wire transfer (for orders over $1,000) - ACH transfer (USA only) **For Breeders:** - Credit terms available (Net-30) for qualified customers - Apply for trade account All payments processed securely through encrypted connections.

Question 13

What reptiles can eat your feeder mice?

Accepted Answer

Feeder mice are suitable for a wide variety of reptiles: **Snakes:** - Ball pythons, corn snakes, king snakes - Rat snakes, gopher snakes, bull snakes - Boas, pythons (all sizes) **Lizards:** - Monitor lizards (all sizes) - Tegu lizards - Large bearded dragons (occasional) - Chuckwallas (small amounts) **Other:** - Some turtle species (omnivorous) - Large frogs (adult African bullfrogs) - Birds of prey (falcons, hawks, owls) Not recommended for herbivorous reptiles.

Question 14

How long does shipping take?

Accepted Answer

Domestic (USA): - Standard: 3-5 business days - Express: 1-2 business days International: - Canada: 5-7 business days - Europe: 7-10 business days - Asia/Australia: 10-14 business days We ship Monday-Wednesday to avoid weekend delays. Orders placed after Wednesday ship the following Monday.

Question 15

What's the difference between pinkie, fuzzy, and adult mice?

Accepted Answer

Understanding Feeder Mouse Sizes: **Pinkie Mice (1-5g)** - Age: 1-3 days old - No fur, pink skin - Best for: Hatchling snakes, small geckos **Fuzzy Mice (3-10g)** - Age: 4-10 days old - Light fuzz/fur developing - Small Fuzzy: 3-6g - Large Fuzzy: 6-10g - Best for: Small juvenile snakes **Hopper Mice (10-15g)** - Age: 10-14 days old - Full fur, eyes open - Best for: Growing juvenile snakes **Weaned Mice (20-40g)** - Age: 14-21 days old - Fully furred, self-sufficient - Best for: Medium juvenile snakes **Adult Mice (25-100g+)** - Age: 3+ weeks old - Various sizes based on weeks - XS: 25-35g, S: 30-45g, M: 45-70g, L: 70-100g, XL: 100-150g - Best for: Adult snakes and large reptiles **Choosing Tips:** - When unsure, go slightly larger - Snakes can handle bigger meals - Too small is worse than slightly too big

Question 16

Do you offer trial/sample orders?

Accepted Answer

Yes! We understand you want to verify quality before committing to a large order. **Sample Orders Available:** - Small quantities (25-50 units) of any product - 10% above regular price for sample sizes - Perfect for testing quality and sizing **Trial Program for Breeders:** - First order at standard pricing - If satisfied, second order gets 5% discount - Third+ orders qualify for volume pricing **Satisfaction Guarantee:** If you're not happy with your first order quality, contact us within 48 hours of delivery. We'll: - Provide replacement shipment - Or issue full refund Contact us to place a sample order or learn more about our trial program.

Question 17

Can I refreeze feeder mice if I thawed too many?

Accepted Answer

No, we strongly recommend against refreezing feeder mice. **Why Refreezing is Not Recommended:** 1. **Bacterial Growth**: Thawing allows bacteria to multiply. Refreezing pauses this but doesn't kill bacteria. 2. **Cell Damage**: Ice crystals formed during refreezing rupture cell walls, causing:    - Texture degradation    - Moisture loss    - Reduced nutritional value 3. **Quality Loss**: Each freeze-thaw cycle degrades quality **Better Solutions:** - **Plan Ahead**: Thaw only what you need - **Portion Before Freezing**: Divide bulk orders into meal-sized portions before freezing - **Use Leftovers**: If you thaw too many, use remaining within 24 hours (keep refrigerated) - **Feed Multiple**: Give extra to other reptiles if you have them **Safe Disposal:** If you must discard, wrap securely and dispose with regular trash.

Question 18

Can I use frozen feeder mice instead of live prey?

Accepted Answer

Yes! Frozen feeder mice are the recommended choice for most reptile keepers. **Advantages of Frozen:** 1. **Safety**: No risk of bite wounds to your reptile 2. **Convenience**: Store months' supply, thaw as needed 3. **Health**: Lower parasite risk than live prey 4. **Humane**: Most ethical option for feeding 5. **Cost**: 20-40% cheaper than live **When Frozen Works Great:** - Ball pythons (most will accept) - Corn snakes (usually great eaters) - King/milk snakes - Rat snakes - Most adult snakes **When Live May Be Needed:** - Some stubborn individuals - Certain wild-caught reptiles - Specialized feeding situations **Tips for Success:** - Thaw properly (refrigerator preferred) - Warm to body temperature before feeding - Use feeding tongs to simulate movement - Try different sizes if refused 95% of reptiles will readily accept frozen-thawed prey with proper preparation.

Question 19

Do you offer custom sizing or private label products?

Accepted Answer

Yes! We offer customization options for large-volume orders. **Custom Sizing:** - We can produce mice within specific weight ranges - Tight tolerances available (e.g., 8-10g only) - Mix-and-match portions **Private Labeling:** - Custom packaging with your branding - Minimum order: 5,000+ units - Available for established accounts **Custom Orders:** - Specific species requirements - Unique portion sizes - Special packaging needs Contact our sales team to discuss your specific requirements. We work with breeders worldwide to meet unique needs.

Question 20

Do you ship to my country?

Accepted Answer

We ship to over 50 countries worldwide. Major destinations include: **North America:** - United States (all states) - Canada (all provinces) **Europe:** - United Kingdom - Germany, France, Italy, Spain - Netherlands, Belgium, Sweden - Most EU countries **Asia Pacific:** - Japan, South Korea - Thailand, Singapore, Malaysia, Indonesia - Australia, New Zealand - Philippines, Vietnam **Middle East:** - UAE, Saudi Arabia - Qatar, Kuwait **Latin America:** - Mexico, Brazil, Argentina For specific shipping availability and costs to your location, please contact our sales team with your full address.

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